Technology is very different from one person to the next. So we can try to help you with any technical issues you might be having. But no guarantees we can help.
Having said that, it's REALLY easy to download your printables and below we answer some common download instructions.
If you are having trouble downloading from your phone, it's because some phones don't allow downloading through a link.
If your phone is one of these phones, access the download from your laptop or desktop computer.
If your download went into a ZIP file, then: On a laptop or PC - save the ZIP file to your computer, right-click and select, "Extract All." This will create a new file on your computer in which you can open. Then, add the file to iCloud or Dropbox to get the files on your mobile device.
If you are trying to access a zipped file on your mobile device- before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it.
Another solution available on some mobile devices is to long hold the zipped file icon and then click, "Extract." All files are sent using PDF format.
Most computers and phones have pre-installed Adobe Reader on them, but if your particular laptop, PC, or mobile device does not have a PDF reader (which is rare) you'll need one to view the items.
Adobe Reader is the most common one and it's free. You can download it here. If you can't find the file once it's downloaded, try looking in Downloads under My Computer or search the title of the file on your computer for where it could be hiding.