We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us immediately. If you send us an email, please include as many details as possible including your order number and photographic evidence of any damage, and in some cases a photograph of the packaging itself. Please ensure you keep your delivery until the return process is complete.
No refunds, returns or exchanges will be processed unless contact has been made about any issues within seven (7) working days of receipt of your item. We may be able to extend this time under special circumstances, but please make contact as soon as you notice any problems so we can remedy the situation for you.
We do not refund purchases on the basis of changing your mind. There are no refunds or returns available on printable (digital orders) items, so please choose carefully when ordering.
When we receive the product, we will refund the value of the purchased the product, but not the original shipping.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the shipping to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our office. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How to Return a Product
Please note: it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. See information above.